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Lecture Operations and supply chain management - Chapter 7: Service processes
After reading the material in this chapter, you should be able to: Describe the characteristics of service processes and how they differ from manufacturing processes, classify service processes, explain service blueprinting, understand waiting line (queuing) analysis,...
15 p umt 26/01/2024 16 0
Từ khóa: Supply chain management, Supply chain processes, Supply chain, Service processes, Service organization design, Service blueprinting
Ebook Operations management - Creating value along the supply chain (7th edition): Part 1
Part 1 book "Operations management - Creating value along the supply chain" has contents: Introduction to operations and supply chain management, quality management, statistical process control, product design, service design, project management, project management,... and other contents.
443 p umt 12/06/2023 13 0
Từ khóa: Operations management, Supply chain management, Quality management, Statistical process control, Product design, Service design, Project management
Ebook Operations management in the supply chain (7th edition): part 1
Part 1 book "operations management in the supply chain" has contents: the operations function, operations and supply chain strategy, product design, process selection, service process design, process flow analysis, managing quality, capacity planning,...and other contents.
307 p umt 12/06/2023 12 0
Từ khóa: Operations management in the supply chain, The supply chain, Operations management, Product design, Process selection, Service process design, Managing quality, Capacity planning
Ebook Principles of supply chain management (3rd edition): Part 2
Ebook Principles of supply chain management (3rd edition): Part 2 presents the following content: Customer relationship management, global location decisions, service response logistics, supply chain process integration, performance measurement along the supply chain.
274 p umt 12/06/2023 6 0
Từ khóa: Supply chain management, Customer relationship management, Global location decisions, Service response logistics, Supply chain process integration, Performance measurement along
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