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Benefits and risks of digital transformation at the firm level: A literature review

In this study, we aim to review and highlight the benefits and risks of digital transformation at the firm level based on existing publications. Our findings indicate three benefits: enhanced efficiency and productivity, improved customer experience, and data-driven decision-making.

Từ khóa: Digital transformation, Literature review, Data-driven decision-making, Existing publications, Utilizing disruptive digital technologies

9 p tvs_umt 21/02/2024 8 0

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