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An evaluation of student’s satisfaction with the quality of undergraduate business English programs (the case of Economics Universities in Hanoi)

This study provides a ‘snapshot’ to the university management about the provision of current service quality and proposes suggestions to improve the service quality within minimum resources to get the sustainable competitive advantage in the market.

Từ khóa: Undergraduate business English programs, University management, Current service quality, Students’ satisfaction, Education plays

11 p tvs_umt 13/06/2023 30 0

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